Booking Fee

To book your wedding flowers I ask for a £100 booking fee. This booking fee is non-refundable and is deducted from your final wedding flowers invoice. Once the booking fee has been received, your wedding is booked with me. Prices and dates are secure unless stated otherwise. There is no minimum spend when booking wedding florals with me.

Quotation & Payment

A quotation for the cost of your wedding flowers will be sent to you after your free consultation. Quotes are valid for 14 days. You are free to make changes to your order up until 30 days before the wedding day. You will receive a final invoice approximately 1 month before your wedding. Payment is accepted by cash or bank transfer. Payment in full is required at least 30 days before your wedding day.

Amendments

Once your quote is accepted and the booking fee is paid, no alterations to the order which reduce the total amount of your booking initially agreed upon by more than 10% can be made.

Cancellation

If you wish to cancel your booking, a requirement of at least six months must be given in writing, with a receipt of such notice. If it is within six of your wedding date 25% of the total invoice is payable on cancellation.

In the unfortunate event of cancellation, the booking fee cannot be refunded. Complete cancellation of the wedding must be advised in writing. In the unlikely event that I have to cancel for unavoidable circumstances, for example in the event of fire, natural disaster, death, serious family illness or tragedy, all money paid by the client will be repaid. The company are only responsible for refunding moneys paid, and not anything to do with any other costs incurred by the inconvenience.  All reasonable efforts will be made by my company to find a replacement florist option to be paid for by the client. If we have to take the decision to cancel due to slander, abusive conduct etc, all moneys paid are forfeit and there is no right to any refund.
There are no refunds for cancellations of individual items after the final balance has been paid, unless by the agreement of both parties. Cancellations made less than two weeks before the wedding date may forfeit any refund if flowers have been ordered.

Availability of Flowers

We do not guarantee specific stem types. We will work with your wish lists and if available we will include your specified flowers/foliages. However, if they are unavailable or of poor quality, we will use suitable alternatives which match closest to your requirements. All fresh flowers are subject to availability and undergo stringent quality checks.

Use of Magnets

You may be asked if you would prefer magnets instead of pins to attach corsages onto clothes. Please ensure that guests wearing these do not have a pacemaker fitted. A magnet may stop the pacemaker from working properly. We accept no responsibility for any resulting health issue which may arise from magnets and pacemakers or ICDs.

Photographs

Vicki Johnston flowers reserve the right to take photographs of flowers and the setting prior to the event which may be used for promotional purposes.

Sole Floral Provider

If you book us to be your wedding florist we reserve the right to be sole floral provider and maker to the whole event unless agreed previously. This includes florals provided by any stylist you have employed and any home made florals.

Complaints

Any complaints must be made within 24 hours along with photographic evidence. No responsibility can be taken with regards to poor condition once flowers have been approved.

By paying the booking fee you are agreeing to the terms and conditions stated above
Terms and Conditions may be updated at any time. By paying the booking fee, you are agreeing to any changes that are made. These will always be minor changes to wording only. Any major changes will be presented to you via email.

These Terms & Conditions were last updated 25/02/2026